cv9991 Terms and Conditions

1. General Provisions

1.1Introduction and Applicability

cv9991 is an online gaming and betting platform that provides services to users in Bangladesh. These terms and conditions ("Terms") apply to the cv9991 website, mobile application and all related services.

By accessing, registering on or using the cv9991 platform, you fully agree to these terms. If you do not agree with any part of these terms, please refrain from using the platform.

1.2Definitions

• "Platform" — The cv9991 website and all related services.
• "User" — Any person who holds a registered account on the platform.
• "Wallet" — The financial balance in a user's account.
• "Bonus Funds" — Additional money granted through promotions, which cannot be withdrawn before certain conditions are met.
• "Wagering Requirement" — The obligation to place a specified amount in bets before winnings from a bonus can be withdrawn.

2. Account Registration

2.1Registration Process

To open an account on cv9991 you must provide accurate and complete personal information. Each person may register only one account. Holding multiple accounts is strictly prohibited and may result in account forfeiture and cancellation of funds.

2.2Accuracy of Information

Information provided at registration — name, date of birth, address, mobile number and payment details — must be truthful and kept up to date at all times. If false information is provided, cv9991 reserves the right to close the account and cancel any funds.

2.3Verification (KYC)

cv9991 may at any time request the user to submit a national identity card, passport or other government-issued document for identity verification. Withdrawals may be held pending until verification is complete.

3. Eligibility and Age Requirement

3.1Age Verification

At the time of registration you must confirm that you are 21 years of age or older. cv9991 may request documents to verify age at any time. If a user is found to be a minor, the account will be closed immediately and all deposited funds will be cancelled.

3.2Geographic Eligibility

The cv9991 platform is operated for users in Bangladesh. Access from certain regions may be restricted. It is the user's own responsibility to comply with local laws.

3.3Grounds for Ineligibility

A user is not eligible to register an account in any of the following cases:

• You are under 21 years of age.
• You already hold an account on cv9991.
• You have previously been banned due to fraud or a policy violation.
• Receiving this service is legally prohibited in your country or region.

4. Account Security

4.1Password and Login

It is your responsibility to keep your account login details — username and password — completely confidential. Sharing login details with any third party is strictly prohibited. cv9991 will never ask for your password by email, live chat or any other means.

4.2Account Transfer Prohibited

An account may not be sold, rented or transferred to another person under any circumstances. An account is always for the personal use of the registered individual only.

4.3Suspicious Activity

If you notice any unauthorized access or suspicious transactions on your account, notify our support team immediately. cv9991 reserves the right to temporarily suspend an account to ensure security.

5. Deposits and Withdrawals

5.1Deposit Rules

The following payment methods are accepted for depositing funds into a cv9991 account: bKash, Nagad, Rocket, Upay and bank transfer.

All deposits are generally credited to your wallet instantly. If there is a delay for any reason, please contact the support team.

5.2Withdrawal Rules

Withdrawal requests will only be sent to the same payment method used for the original deposit. Withdrawals may be held pending until identity verification is complete.

5.3Grounds for Rejection

A withdrawal request may be rejected in the following situations:

• Identity verification is incomplete.
• Bonus conditions have not been met.
• Suspected fraud on the account.
• Details do not match the specified payment method.

6. Bonuses and Promotions

6.1Welcome Bonus

New users will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 gives a ৳1,000 bonus for a total balance of ৳2,000; or depositing ৳12,000 gives a maximum bonus of ৳5,000 for a total balance of ৳17,000.

6.2General Bonus Terms

• Each bonus has its own validity period and conditions, which will be stated in the offer details.
• Not all games may be playable with bonus funds — the contribution rate may differ for specific games.
• cv9991 reserves the right to modify or cancel any bonus offer.
• The same person or household may not claim a bonus more than once.
• If misuse of a bonus is suspected, cv9991 may forfeit the bonus and any associated winnings.

6.3VIP Program

Regular users may become part of cv9991's VIP program. There are three tiers:

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.5% cashback per week.
• Gold: Up to 0.8% cashback per week.

Users can advance to higher VIP tiers by staying regularly active. Special benefits and cashback offers apply for each tier.

7. Betting and Gaming Rules

7.1Betting Rules

A bet once confirmed cannot be cancelled. If incorrect odds are displayed due to a technical error, cv9991 reserves the right to cancel that bet.

7.2Game Rules

Each game has its own rules, which are displayed in the game interface. Separate rules apply for slot games, live casino games and sports betting. cv9991 uses certified random number generators (RNG) to ensure fair outcomes in all games.

7.3Dispute Resolution

If a dispute arises over the outcome of any game, cv9991's support team must be notified within 72 hours. Server logs and game records will be considered the final evidence for resolving disputes. cv9991's decision is final and binding.

8. Prohibited Activities

The following activities are strictly prohibited on the cv9991 platform:

• Creating or operating multiple accounts.
• Misuse of the bonus system or "bonus hunting".
• Artificial bet coordination or "arbitrage betting".
• Use of fraudulent payment information.
• Use of hacking, viruses or other harmful software.
• Attempting unauthorized access to another user's account.
• Placing bets using automated bots or scripts.
• Money laundering or illegal financial transactions.
• Defrauding or harassing other users.

9. Limitation of Liability

9.1Technical Issues

cv9991 is not liable for any loss caused by internet disconnection, server issues or disruption to third-party services. In such situations, ongoing games or bets may be cancelled and the bet amount will be refunded.

9.2Third-Party Services

cv9991 is not responsible for the actions of third-party payment providers, game developers or other services. The terms and conditions of game providers apply independently.

9.3Financial Loss

cv9991 is not directly liable for financial loss arising from gaming. Users use the platform knowingly and at their own risk. Practice responsible gaming and play within your limits.

10. Privacy and Data Protection

cv9991 ensures the highest level of security in the collection, storage and use of users' personal information. The platform uses SSL encryption. Personal information is not shared with third parties except where legally required.

For a detailed description of how personal information is collected and processed, please read our Privacy Policy.

10.1Cookie Policy

The cv9991 website uses cookies to improve the user experience. Cookies can be disabled through browser settings, though some features may become limited.

11. Account Closure & Suspension

11.1Closure at User Request

Any user may request closure of their account via live chat or email. If there are any pending bets or transactions in progress at the time of the request, the account will be closed after those are completed. Any remaining balance will be returned subject to the applicable conditions being met.

11.2Closure by cv9991

cv9991 may temporarily or permanently close an account for the following reasons:

• Violation of terms and conditions.
• Failure to complete identity verification.
• Extended period of inactivity.
• Legal obligations or security reasons.

11.3Self-Exclusion

As part of responsible gaming, users may choose self-exclusion for a specified period of time. For more details, please visit our Responsible Gaming page.

12. Changes to Terms and Conditions

cv9991 reserves the right to modify these terms and conditions at any time. In the case of significant changes, users will be notified via email or through the platform.

If you continue to use the platform after any changes, you will be considered to have accepted the new terms and conditions. It is therefore recommended that you visit this page regularly.

13. Contact & Support

If you have any questions or need clarification regarding these terms and conditions, please contact our support team:

• Live Chat: Available 24/7 in Bengali — the fastest way to get a response.
• Email: [email protected]

Our support team is available around the clock (24 hours, 7 days) at your service.